Refund policy

30-day returns

You may request a return within 30 days of receiving your order. Change-of-mind returns must be unused. Please email support@pioneerpicks.com with your order number before sending an item back so we can provide return instructions and the correct return address.

Return shipping

Customers pay return shipping for change-of-mind returns. If your item arrives faulty, damaged, or incorrect, contact us with your order number and a description of the problem. Photos can help us resolve the issue. We will arrange a replacement or refund at no additional cost to you and cover any return shipping we require for these items.

Refunds

We will notify you after reviewing your return. Approved refunds are issued to the original payment method. Your bank or payment provider may need additional time to post the refund.

Questions

Contact support@pioneerpicks.com for help with a return or refund. This policy does not limit any rights you have under applicable consumer law.